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Directorate General of Health Services
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Minister
Shri Satyendar Jain
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Grievances And Complaints
The Patients & public are assured that if they have any complaint/grievance against any area of functioning of this Directorate they should lodge it and it will be dealt with due consideration. They should approach –
For Dispensaries –
The Medical Officer I/C of the Dispensary if not solved – The Chief District Medical Officer of the respective district. There are eight CDMOs in mine districts of Delhi are functioning at present.
For Mobile Health Scheme (MHS), School Health Scheme (SHS), Delhi Arogya Nidhi (DAN), Central Procurement Agency (CPA), Delhi Tapedik Unmulan Samiti (DOTS) - complaint are dealt by respective In charges. Complaints against In charges of above Schemes be forwarded to this directorate.
For Private Hospitals & Nursing Home –
Medical Superintendent of Nursing Home conducts preliminary enquiry , if allegation substantiated in preliminary enquiry , report sent to Delhi Medical Council for necessary action.
For Quackery –
CDMOs of concerned Districts conduct enquiry & report sent to Registrar of Delhi Medical Council, Delhi Bhartia Chikitsa Parishad & Homoeopathic System of Medicine for Necessary action.
Complaints against Chief District Medical officers (CDMOs), officers under DHS are dealt in Grievances cell of this Directorate, Complaints in services matter are dealt by Chief Medical Officer, Head of office in this Directorate.
Since there are no hospitals under DHS, complaints received against hospitals under Delhi Govt. are forwarded to MS of concerned Hospitals for necessary action
Note:
If the grievance/complaint is not solved despite approaching the above authorities, kindly contact:-
C.M.O. I/C
Grievance Cell
Directorate of Health Services,
F-17, Karkardooma,Delhi- 110032.
Ph.:
22393515
E-mail:
dirdhs@nic.in
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WhatsApp number for Queries/ Grievance for medical services NOT related to COVID 19
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CATS HELPLINE FOR AMBULANCE
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NOVEL CORONA VIRUS HELPLINE NUMBER
DESIGNATED DELHI GOVERNMENT HOSPITALS FOR COVID 19
Important Links
Notification dated 30-05-2008 regarding prohibition of smoking in public places
For the Information of the Members of Central Health Services
Public Notice for Ambulances
AIDS
Concession Agreement for 102 Ambulance Project
Notice regarding registration of vendors for e_procurement
Scheme and Application format
Overview of National Tobacco Control Programme
Public Notice regarding Indexing of Health Care Institutions
Know Your Application Status
Last Updated : 22 Mar,2014
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