Health & Family Welfare - Grievances And Complaints

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Minister

Shri Satyendar Jain


	Introduction

	DGEHS

	Central Procurement Agency (CPA)

	Dispensaries

	State Health Intelligence Bureau

	COMPUTER CELL, HQ

	CARE TAKING BRANCH, HQ

	CHILD CARE AND PROTECTION CELL

	Delhi State Nursing Cell

	Disability Cell

	Disaster Management Cell

	CME

	Delhi Arogya Kosh

	Delhi Arogya Nidhi

	School Health Scheme

	Mobile Health Scheme

	Nursing Home Cell

	National Programmes

	State Programmes

	Emergency Medical Care

	Biomedical Waste Mgmt

	AQC

	PPP Dialysis Project

	Aam Aadmi Mohalla Clinics

	District Drug Store

	EWS

	HOTA Cell

	Grievances And Complaints

	CENTRAL STORE(DHS)

	Planning Branch

	Public Health Wing

	Award Scheme

	Citizen Charter

	RTI Disclosure

	Rule and Manuals

	Provision of Health Care Services

	Publication

	Contact US

Grievances And Complaints

The Patients & public are assured that if they have any complaint/grievance against any area of functioning of this Directorate they should lodge it and it will be dealt with due consideration. They should approach –

For Dispensaries – The Medical Officer I/C of the Dispensary if not solved – The Chief District Medical Officer of the respective district. There are eight CDMOs in mine districts of Delhi are functioning at present.

For Mobile Health Scheme (MHS), School Health Scheme (SHS), Delhi Arogya Nidhi (DAN), Central Procurement Agency (CPA), Delhi Tapedik Unmulan Samiti (DOTS) - complaint are dealt by respective In charges. Complaints against In charges of above Schemes be forwarded to this directorate.

For Private Hospitals & Nursing Home – Medical Superintendent of Nursing Home conducts preliminary enquiry , if allegation substantiated in preliminary enquiry , report sent to Delhi Medical Council for necessary action.

For Quackery – CDMOs of concerned Districts conduct enquiry & report sent to Registrar of Delhi Medical Council, Delhi Bhartia Chikitsa Parishad & Homoeopathic System of Medicine for Necessary action.

Complaints against Chief District Medical officers (CDMOs), officers under DHS are dealt in Grievances cell of this Directorate, Complaints in services matter are dealt by Chief Medical Officer, Head of office in this Directorate.

Since there are no hospitals under DHS, complaints received against hospitals under Delhi Govt. are forwarded to MS of concerned Hospitals for necessary action

Note: If the grievance/complaint is not solved despite approaching the above authorities, kindly contact:-

I/c-Grievance Cell

Directorate General of Health Services,

F-17, Karkardooma,Delhi- 110032.

Ph.: 22393515

E-mail: pgcelldhs@gmail.com & dirdhs@nic.in

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Last Updated : 06 Sep,2021