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Minister
Satyendar Jain
Introduction
DGEHS
Central Procurement Agency (CPA)
Dispensaries
State Health Intelligence Bureau
COMPUTER CELL, HQ
CARE TAKING BRANCH, HQ
CHILD CARE AND PROTECTION CELL
Delhi State Nursing Cell
Disability Cell
Disaster Management Cell
CME
Delhi Arogya Kosh
Delhi Arogya Nidhi
School Health Scheme
Mobile Health Scheme
Nursing Home Cell
National Programmes
State Programmes
Emergency Medical Care
Biomedical Waste Mgmt
AQC
PPP Dialysis Project
Aam Aadmi Mohalla Clinics
District Drug Store
EWS
HOTA Cell
Grievances And Complaints
CENTRAL STORE(DHS)
Planning Branch
Public Health Wing
Award Scheme
Citizen Charter
RTI Disclosure
Rule and Manuals
Provision of Health Care Services
Publication
Contact US
Grievances And Complaints

The Patients & public are assured that if  they have any complaint/grievance against any area of functioning of this Directorate they should lodge it and it will be dealt with due consideration.  They should approach –

For Dispensaries – The Medical Officer I/C of the Dispensary if not solved – The Chief District Medical Officer of the respective district. There are eight CDMOs  in mine districts of Delhi are functioning at present.    

For Mobile Health Scheme (MHS), School Health Scheme (SHS), Delhi Arogya Nidhi (DAN), Central Procurement Agency (CPA), Delhi Tapedik Unmulan Samiti (DOTS) - complaint are dealt by respective In charges. Complaints against In charges of above Schemes be forwarded to this directorate.

For Private Hospitals & Nursing Home –
Medical Superintendent of Nursing Home conducts preliminary enquiry , if allegation substantiated in preliminary enquiry , report sent to Delhi Medical Council  for necessary action.

For Quackery – CDMOs of concerned Districts conduct enquiry & report sent to Registrar of Delhi Medical Council, Delhi Bhartia Chikitsa Parishad & Homoeopathic System of Medicine for Necessary action.

Complaints against Chief District Medical officers (CDMOs), officers under DHS are dealt in Grievances cell of this Directorate, Complaints in services matter are dealt by Chief Medical Officer, Head of office in this Directorate.

Since there are no hospitals under DHS, complaints received against hospitals under Delhi Govt. are forwarded to MS of concerned Hospitals for necessary action

Note: If the grievance/complaint is not solved despite approaching the above authorities, kindly contact:-

I/c-Grievance Cell
Directorate General of Health Services,
F-17, Karkardooma,Delhi- 110032.
Ph.: 22393515

E-mail: pgcelldhs@gmail.com & dirdhs@nic.in



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Important Links
 
bullet imageTHE HUMAN IMMUNODEFICIENCY VIRUS AND ACQUIRED IMMUNE DEFICIENCY SYNDROME (PREVENTION AND CONTROL) ACT,2017
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Last Updated : 06 Sep,2021